Shipping policy


Shipping Policy



Last updated: [December 9, 2025]


Thank you for shopping with Studio 81. We partner with Gelato, a global print-on-demand fulfillment provider, to produce and ship many of our products. Please review the shipping policy below to understand how orders are processed, fulfilled, and delivered.





Order Processing Time



  • All products are made to order.
  • Standard processing time is 1–3 business days before shipment.
  • During peak seasons or high-volume periods, processing may extend to 3–7 business days.
  • You will receive a confirmation email once your order is placed and another when your order has shipped.






Fulfillment & Production



  • Studio 81 uses Gelato’s global network of printing partners to produce orders as close as possible to the delivery address.
  • This reduces shipping times, lowers environmental impact, and ensures high print quality.
  • Production times may vary by product type (apparel, wall art, drinkware, etc.).






Shipping Rates & Fees



  • Customers are responsible for all shipping costs.
  • Shipping fees are calculated at checkout based on:
    • The item(s) purchased
    • Your delivery address
    • The shipping method selected

  • Rates are determined directly by our fulfillment partner and carrier services.






Shipping Times



Estimated shipping windows (varies by destination and carrier):


  • United States: 3–10 business days
  • Canada: 5–12 business days
  • United Kingdom & Europe: 3–12 business days
  • Australia & International: 5–20 business days



Please note: These are estimates. Actual delivery times may vary based on location, carrier, weather, and seasonal delays.





Tracking Your Order



  • Most orders include tracking.
  • You will receive tracking information via email once the shipping label is generated.
  • Tracking updates may take 24–48 hours to appear.






Multiple Shipments



Because products may be fulfilled by different Gelato production partners:


  • Your order may arrive in separate packages.
  • Shipping fees reflect the total cost of all shipments.






Incorrect Address or Delivery Issues



  • Customers are responsible for providing accurate shipping information.
  • Studio 81 is not responsible for delays or lost packages due to incorrect or incomplete addresses.
  • If an order is returned to sender, the customer is responsible for reshipping fees.






Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs fees, import taxes, or duties required by their country.

Lost, Delayed, or Damaged Packages

 

 

 

 

If your package is:

 


  • Lost: Contact us so we can open an investigation with Gelato.
  • Delayed: Please allow the full estimated window + 5 business days during peak seasons.
  • Damaged: Email us with photos of the damage within 7 days of delivery.



We will work with Gelato to resolve the issue as quickly as possible.





Questions?



If you have any questions about shipping or your order, please reach out to us at:


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